We fully understand that many organizations need the leading ERP solution supporting their business processes and we accept that most clients are pleased with the adoption of their ERP systems.
However it is also true that the majority of these licensees feel that they are paying too expensive supplier’s annual maintenance fee, considering what they receive in return, namely if they already have most of the business processes mapped and running on the system.
But is not just the moral issue of knowing that you are not getting the best value for the money you pay. The main concern is that at the end of the day the high maintenance cost for ERP is holding back other important projects that will lead to improvements, innovation, extended capacity or better internal services. Either way, now you can’t complain anymore.
DOWIT provides you the option for a new approach to ERP software support services with a fair price and premium features:
- Initial 50% annual maintenance fee savings from moment zero
- Support service focused on your solution and on your specific needs
- Improved service levels where it really matters
- Unbeatable system stability and up times
- Customization Support included
- Legal updates
- Around 70% savings on your ERP total cost of ownership in 5 years and over that figure in 10 years
Having no option to the supplier support is what used to drive some clients up the wall.
Competition is always a good thing and just check out the potential benefit on the IT budget:
Accumulated Support Costs
Annual support fees - 50% | Unnecessary Upgrades - 100% | Maintenance Costs - 25% | Customization Support - 100%
# Analysis based on organizations using ERP leading solutions for at least 5 years and that have experienced at least one upgrade project. Note that the chart illustrates an organization with supplier support fees of just under 200k €/year but the conclusions are sustainable for different sized companies because the relevant costs are mostly proportional to their size.
Not sure these guidelines apply to your organization? Well you should do your own math or you can let us do it for you.
We will respond to you with two cost simulations for a 5 and 10 year software support plan. Contact us.