Connected around the world and around the clock this team has many different profiles combined to provide our clients with a seamless and efficient support mechanism that keeps their ERP systems running virtually forever.
The main point for us is to have the right person with the right profile for each business function whether that be a lawyer or a solution architect and does not really matter where they live anymore as long as there is internet access.
But having the best people, the most experienced professional or the highly specialised technician is not enough. Sure we have many years of priceless experience but it is when we combine them on DOWIT team’s culture, organization and optimized work methods that we can deliver to you the benefits of a service that is the right fit for your needs at a fair price.
Behind every interaction, there is a customer oriented, light and effective team working with a strong feeling of mutual commitment to provide you with the best support service without you even noticing them.
DOWIT’s Main Business Functions:
||General Management team.
||Team responsible for the sales process and communication.
||Manages the customer support functions and the full development cycle.
||Team responsible for security advice and auditing.
||Responsible for integrating new developments and the updates for local regulations and taxes.
||Holistic view of the client support interactions.
||The person available for all contact to be held by the customer and will be the facilitator in the resolution of all requests made.
||First line for the costumer’s support tickets, functional troubleshooting and configuration validation. Also receives legal requirement inputs from local structures to build functional and technical specifications for the development team.
||Responsible for the system administration including proactive monitoring for performance and security assessments.
||Executes the technical troubleshooting and additional developments or compliance updates.
||Local management with the responsibility to monitor the legal context evolution of each region/country and “translate” them to be an input to the functional teams.
||Local sales support (when available).
||Legal advisors that consolidate the different local regulations and taxes.
||Lawyers that collect and filter local legal requirements that will potentially impact our customers.
||Validate legal changes in the local accounting standards and tax rules as an input to the functional teams.
||Validate legal changes on the local labour rules as an input to the functional teams.