Over the past two decades as consultants, our management team members frequently faced client’s complaints on the high support costs of their ERP solution in exchange for limited to poor service quality from suppliers. By adding the Application Maintenance costs to complement the supplier support services, most companies struggle to deal with the overburden cost around their ERP and its overall impact on the business profitability.
Pondering on the above experiences, we agreed that to some extent, there was a fair market desire for something different. In other words, there is demand for a service that allows companies to explore their state of the art (and expensive) ERP systems at a reasonable cost.
Challenge accepted! We put together a team of experienced professionals that gathered all the functional, technical and legal skills needed to assess the feasibility of building a viable ERP support model that could satisfy market demands. Result: a software support service for some ERP systems for a fraction of the supplier’s cost.
We did the homework (including the math) and found out that not only was feasible but we could even add better SLAs and service scope to it!
This is how DOWIT – Wise Solutions was born. We provide a premium, yet sustainable service designed to meet:
- Your needs – We focus on our clients' needs to run a compliant and stable installation of its ERP. We provide you with the wise alternative to the supplier’s support program.
- Efficiency – You can have more for 50% less. So just imagine the boost on your ERP ROI* (or the drop on the TCO) and the additional improvements you would be able to do with the additional free resources.
- Sustainability – Driven by efficiency this service is not only environmentally friendly but also economic and socially sustainable.
DOWIT is a global partner supporting your system around the world including countries where the software supplier does not provide the software localization (regulatory/tax updates).
Read more about DOWIT wise services here.
To request additional information, please contact us here.